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Oct 14

Information Technology Support Specialist

  • Full Time
  • Orlando

Faith Assembly

Faith Assembly is seeking qualified candidates for a Full-Time I.T. Support Specialist position. Tasks will include managing and responding to support requests within our interdepartmental HelpDesk platform.

Job Summary
Help desk support personnel can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise. Help desk support personnel act as the first point of contact when a user is facing hardware, software, or system issues. Our team works within a ticketing system, so that each member of the help desk team will have a variety of tickets to address and close out each day in addition to their maintenance tasks. While the nature of the role is more technically based, it is important for help desk support specialists to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease.

Job Responsibilities
● Monitor and respond quickly to incoming requests related to IT issues
● Maintain computer systems and act as support if any system goes down
● Responsible for PC’s, printers, servers and related equipment (monitor, keyboard,
mouse, hard drive, etc)
● Maintain user PCs, including upgrades and configuration as needed
● Assist with onboarding of new users
● Keep inventory of all equipment, software, and license users
● Install, configure, and upgrade PC software
Job Requirements & Skills
● General awareness of computer systems, PC repair, and network management
● Resourcefulness and quick-thinking nature to troubleshoot new and critical technical
issues as they arise
● Ability deploy, configure, and support operating systems on desktop and mobile
● Understanding and appreciation for information security within systems and user devices
● Strong drive to provide excellent customer service and experience, with an awareness of
prioritization of tasks, stakeholders, budget, and time
● Work experience a plus
● Educational background in technology a plus

To apply for this job email your details to hr@faithassembly.org